As businesses are becoming more competitive, exceptional customer service isn’t merely a choice it’s a necessity. With consumer expectations on the rise, companies must go the extra mile to ensure every customer interaction is a positive one. This is where Artificial Intelligence (AI) steps in, transforming the way businesses handle customer support.
In this blog post, we will discuss the AI tools for customer service, these AI tools are the answer to businesses seeking to enhance their support experience.
But before we go into the 5 best AI tools for customer service let me explain what customer service means
Customer service is like the helping hand a business offers to customers from start to finish, covering everything from choosing and using products to addressing questions and sorting out any issues. It’s not just about transactions, it’s about making sure customers feel heard and taken care of. Good customer service uses various ways to chat with customers, whether face to face, over the phone, through emails, live chat, or on social media.
The end game is creating loyal customers who are happy and keep coming back for more.
The 5 best AI tools for customer service
1. Zoho Desk
Image source: zoho.com/desk
Efficiently managing customer support tickets can be a daunting task for businesses, whether they are small startups or large corporations. This is where Zoho Desk steps in, making ticket management a breeze, and ensuring customers receive prompt and effective support.
It helps businesses organize and prioritize customer inquiries and support requests, ensuring nothing falls through the cracks. Whether you receive support requests through email, chat, phone, or social media, Zoho Desk centralizes these requests into a unified platform.
This is the most amazing part
Now, with Zoho’s AI companion, Zia, seamlessly integrated into Zoho desk, you have the tool to effortlessly stay in control of every aspect of your customer service endeavors.
One standout feature of Zoho Desk is its automation capabilities. The software intelligently categories and assigns tickets to the appropriate support agents, saving precious time and ensuring customers get quick responses.
This automation reduces the risk of human error and ensures a consistent level of service. Users can also engage in a chat with Zia directly from your websites or mobile app and Zia will review their questions and proposes suitable solutions from your information database.
You can gain valuable insights into your customer support operations. The software provides real-time analytics, helping businesses understand customer support trends, agent performance, and areas that require improvement. This data-driven approach allows for continuous refinement of customer support processes.
If there is a sudden significant increase or decrease in the usual activity or unusual occurrences of your help desk, your intelligent assistant Zia signals the need for your attention
Pricing: free, starting from $14/month for annually and for monthly $20/month
2. Chatfuel
Image source: chatfuel.com
Imagine having a customer support representative available 24/7, ready to engage with customers and answer their questions, day or night. With Chatfuel, this is not just a vision it’s a reality. Chatfuel brings the power of conversational AI to customer service, offering businesses a way to provide instant support, no matter the time.
Chatfuel allows businesses to create chatbots that can engage with customers in real-time through various messaging platforms, including Facebook Messenger and other popular chat applications. These chatbots are designed to provide immediate responses to customer inquiries and guide them to solutions.
And that’s not all,
One of the most remarkable aspects of Chatfuel is its availability around the clock. Unlike traditional customer support, which operates within set business hours, Chatfuel-powered chatbots are always ready to assist. This ensures that customers get responses when they need them, even outside of regular working hours.
Fuely AI efficiently handle common customer inquiries. They can provide answers to frequently asked questions, reply to comments, and even provide product recommendations. This not only enhances customer satisfaction but also allows human agents to tackle more complex issues.
Pricing: free trial, price Starts from $14.99 for more visit pricing page
3. Live Help Now
Image source: livehelpnow.net
Imagine stepping into a physical store, and as soon as you walk through the door, a friendly salesperson approaches, ready to assist with your every need.
Live Help Now is the virtual equivalent of this delightful in-store experience. It offers customers assistance through social media, ChatGPT driven customer service software, a system for managing help desk tickets, live chat support and making customer interactions seamless and personal, and business can use it to engage with its website visitors. With live chat, customers can ask questions, seek guidance, and receive support.
What sets Live Help Now apart is its proactive approach to customer engagement. The platform enables businesses to initiate conversations with website visitors.
For example, if a customer spends a certain amount of time on a product page, a chat window can automatically pop up, asking if they need assistance. This proactive engagement can significantly improve the customer experience.
Whether customers are browsing a website, using a mobile app, or exploring an online store, Live Help Now ensures that instant support is always within reach. It bridges the gap between businesses and their customers, creating a direct line of communication.
Pricing: free plan, paid plans for live chat and texting, $21/ per agent for monthly and for yearly $226.80/per agent for more visit pricing page
4. Drift/ sales loft
Image source: drift.com salesloft.com
Successful outcomes are built on strong marketing and sales strategies. Drift is here to revolutionize these aspects by adding a personal touch through conversational marketing and sales.
It is the secret to enhancing customer engagement and driving conversions.
It utilizes AI chatbots (conversational AI) and live chat to engage customers in real-time, delivering a personalized experience. Whether it’s guiding potential customers through the sales process or assisting existing ones, Drift ensures that businesses can connect on a human level.
One of the primary functions of Drift is to engage website visitors as soon as they land on a page.
Through proactive messaging, it can capture the attention of potential customers, answer their questions, and guide them to the products or services that meet their needs.
This real-time engagement is a game-changer for converting visitors into customers.
Don’t stop now, there’s still more.
Drift doesn’t just stop at marketing it also excels in sales. It enables businesses to use chatbots to qualify leads and even schedule meetings with potential clients. This not only streamlines the sales process but also ensures that sales representatives spend their time on high-value interactions.
Drift is more than just a chat tool it’s a gateway to personalized marketing and sales. It ensures that customers are heard and valued, resulting in higher conversion rates and customer satisfaction.
Pricing: Starting from $2,500 per month, billed on an annual basis.
5. HubSpot
Understanding your customer needs and preferences can make all the difference in offering personalized and effective support.
Hubspot helps businesses manage and analyze customer data effectively, allowing for more personalized interactions and efficient support. And with hubspot AI you can increase your productivity in customers service, it helps in generating responses during conversations it is like your support assistant.
And with its AI chat bot on your website, you are stepping up customer engagement. It not only automates interactions but also provides personalized assistance and information to visitors when trained with the knowledge base or data of your business.
Pricing: Starting at $20/month to $130/month and a free plan.
Note: The AI tool prices mentioned in this blog post are based on the information available when it was written, and these prices may change. For the most current pricing, please visit the official website of each AI tool.
There are benefits of AI in customers service, continue reading, because I’m about to share some
Here are the Benefits of AI in customer service
1. It helps things run smoother by doing routine tasks superfast, letting human agents focus on more complicated stuff.
2. It swiftly analyze customer inquiries, and provides tailored solutions based on companies’ data or knowledge base.
3. AI looks at a bunch of information to find patterns and insights, helping businesses make smart decisions for even better service.
4. AI powered chatbots are like all time helpers, available 24/7 to answer questions.
5. It personalizes things by analyzing customer data, like their preference and past behavior, and using them to make interactions and suggestions just right.
Conclusion
With these five AI tools for customer service, businesses have a diverse range of options to choose from, each offering a unique approach to enhancing the customer support experience. These tools represent the future of customer support, where AI and human touch work in harmony to create unforgettable interactions.
Zoho Desk streamlines ticket management, ensuring that every support request is handled with care and precision. Chatfuel brings the magic of conversational AI to customer service, making instant support a reality, no matter the time.
Live Help Now engages with website visitors proactively, transforming support interactions into engaging conversations. Drift takes the stage with conversational marketing and sales, converting leads and enhancing customer engagement.
HubSpot creates a holistic approach by integrating CRM and customer support. As you use these tools, you’re not just saving time, you’re embracing a future where customer support is personal, efficient, and accessible.